Return & Refund Policy

Last Updated: June 2026

At Ordix, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

You may return eligible items within 30 days of receiving your order.

To qualify for a return:

• The item must be unused and in its original condition.
• The item must be in its original packaging.
• Proof of purchase is required.

Items that do not meet these conditions may not be eligible for a refund.

Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Personalized or custom-made products
• Clearance or final sale items
• Products damaged due to misuse

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that your bank or payment provider may require additional time to post the refund.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the issue.

We will arrange a replacement or full refund at no additional cost.

Order Cancellations

Orders may be canceled within 12 hours of purchase.

Once an order has been processed or shipped, it cannot be canceled.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
• Original shipping fees are non-refundable.

Lost Packages

If your package is lost in transit, please contact us. We will work with the shipping carrier to investigate and provide a suitable solution.

Contact Us

For any questions regarding returns or refunds, please contact us:

Email: help232system@gmail.com

Response Time: Within 24 hours

Thank you for shopping with Ordix. We appreciate your trust and support. 🚀